FREQUENTLY ASKED QUESTIONS
Got a burning question?
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch at and we’ll be happy to help.
How long will my order take to create?
Current turnaround time for standard items is approximately 5 - 10 business days for creation prior to shipment. This time can vary depending on current order volume. Some items will ship sooner than this if they are already in stock.
Custom orders take approximately 4-5 weeks for creation prior to shipment.
How do I determine the right size for my dog?
For tips on how to size your dog, please visit the Sizing Tips blog post.
Do you take Custom Orders?
Custom orders are available on a limited basis - for more information regarding the custom order process, please visit the Custom Order 101 blog post.
WHAT IS YOUR RETURN POLICY?
Returns are accepted on unworn/unused stock merchandise in original condition with tags attached. Please note that items are no longer eligible for return or exchange if the original tags have been removed. Return shipping is at buyer's expense.
Custom creations are always a final sale.
WHAT IS YOUR WARRANTY?
All metal hardware components are warrantied against breakage for the life of the collar. In the rare event that a metal component fails, it will be repaired free of charge or replacement hardware will be mailed. All required shipping for collars to be repaired is at buyer's expense. For safety purposes, dogs should always be supervised while wearing collars and all fittings should be inspected regularly.
HOW DOES LEATHER WEAR?
Because leather is a natural, porous product, and I colour the pieces using stains rather than acrylic paint products, the colour and texture will change. This is normal, and will add to the rugged look and feel of buying an item that is made from real leather. Over time each item will develop a character and look that is truly unique - the collar's appearance and feel will change and grow with each new adventure. The degree and rate of change will vary from piece to piece, as it is affected by environment such as exposure to moisture, conditioning and care products, and even your dog's own unique hair and skin oils. No two collars will age in exactly the same way. The colour change will be more prominent in items made from lighter colours of leather such as natural tan, yellow, or teal. To preserve the true colour longer, remove the items before swimming or exposing to moisture. Despite any colour changes, when properly cared for the integrity and durability of leather will remain for many years to come.