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Custom Ordering 101

**Please Note: Custom orders are currently full and closed for the summer months due to volume - anticipated opening date will be September 1, 2019. Please follow along on social media for updates about the next available opening dates. Thank you for your overwhelming support!

As promised, I have written this blog post in an effort to help answer some of the most frequently asked questions regarding custom ordering. Please let me know in the comments below if you have a question that hasn't been answered here!

Schedule:

Starting in 2017, in order to allow myself the necessary time to focus on all aspects of DDG, custom orders will be open for the first day of each month, OR until all avaliable slots are filled. During busy seasons, spots fill up fast so don't delay!

Turnaround time for completion of custom orders is approximately 4-8 weeks, but may vary depending on the complexity and size of the order as well as number of ongoing orders on the workbench.

Customization Options:

There are many stock options available in the online shop, but if you can't find exactly what you're looking for, customization is always an option. With a custom order, you have the choice of:

  • Leather colour(s)

  • Size & Width

  • Hardware finish (nickel, solid brass, powder-coated black, rose gold-plated)

  • Hardware upgrades or additions:

    • Added solid metal quick release buckle

    • Stainless steel martingale chain upgrade

    • Extra d-rings or o-rings

  • Embellishments (gemstones, round spots, spikes, etc.)

  • Text stamping in 1/4" block font (name, phone number, city registration number, etc.) **Note: Depending on the style, some smaller sizes of collars cannot accommodate text stamping due to space constraints.

  • Leather name plates with 1/4" text stamping

The Process:

With a custom order, I will work with you to sort out all of the details of your order so we can ensure you are getting what is right for both you and your dog. Once the details of your custom order have been finalized, your collar is started from scratch. Every piece is cut to size, stamped, dyed, clear-coated, oiled, and assembled for you and your dog. Upon completion, every item is packaged with care, complete with a burlap dust-bag for storage as well as care and warranty instructions. All metal hardware components carry a full lifetime warranty - in the rare event of a hardware failure, simply contact the shop and replacement parts will be sent out or a repair will be arranged (shipping costs for repairs are at the buyer's expense).  

Tips for Sizing:

When measuring your dog's neck, use a soft tape measure and wrap it snug but not tight around your dog's neck where the collar normally sits. If you do not have a soft tape measure, you can use a piece of string and then simply measure the string afterwards using a flat ruler or tape measure. It can also help to measure your dog's existing collar on the setting that fits them best, however fit will depend on width and thickness of the collar material so not all collars will fit exactly alike.

Most dogs will wear a collar that is adjusted anywhere from 0.5" to 2" larger than their snug neck measurement. Fit depends a bit on personal preference as to how tightly you would like the collar to fit.

As a reference, Luci's neck measures 14.5" snugly and she wears a medium buckle collar (13 - 17") and a medium martingale collar (16 - 17.5"). 

 Cost:

The cost for customization starts at $25 CAD. This fee is in addition to the base price of the item being ordered. Costs will vary depending on the scope of the order and level of customization. Upgrades such as embellishments and extra hardware are an additional cost. Please contact hello@dogdoggoose.ca for a detailed price quotation. **Note: Discount coupon codes for the website or Etsy shop are not eligible for use on custom orders.

I want to place a custom order - what is the next step?

If you have decided that custom ordering is the best route for you, the next step is to purchase a Custom Order Deposit from the store (if the listing is "out of stock" that means that custom order slots are full for the month). This deposit will hold your spot in the custom order queue - following purchase, I will email you to discuss the details of your item. Once details of your order are finalized, you will be invoiced for the remainder of the order cost (less deposit) plus any applicable taxes. The deposit is designed to hold your spot in the queue - the entire cost of the order is due in full before order creation begins.

 

I look forward to working with you to create a piece that is truly unique for you and your dog!

**Please Note: Custom orders are currently full and closed for the summer months due to volume - anticipated opening date will be September 1, 2019. Please follow along on social media for updates about the next available opening dates. Thank you for your overwhelming support!

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