**covid-19 UPDATE: We are still operating and fulfilling orders at this time and are taking extra precautions to ensure everyone's safety - FREE contactless LOCAL PICK-UP AVAILABLE // FREE SHIPPING ON ORDERS OVER $150 TO CANADA & USA // all items are made to order - Current stock order turnaround time: 3 weeks

Custom Order vs. Design Your Own - What's the Difference?

Design Your Own

The Design Your Own (DYO) section of the shop was developed to broaden the number of stock options available through my website and reduce the need for custom ordering. Here you can find the base style of collar that you are looking for, and then choose your desired material colour(s) and hardware finish.
DYO items are still considered stock orders, so they always remain available and have the same turnaround times and refund/exchange policies as any regular product. Visit our FAQ for current turnaround time information.
Design Your Own items can be found here.

Custom Orders

If you still can't quite find what you're looking for, custom orders are available on a very limited basis a few times a year and are designed to accommodate orders for items that are not normally available in my online shop and cannot be built in the DYO section. Examples of items requiring a custom order include:
- Name/phone number personalization
- Crystal/spike embellishments
- Out-of-range sizes
- Styles I do not currently offer as a stock option.
Custom orders have a 4-8 week turnaround time and are final sale. More in-depth information regarding custom ordering can be found here.
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